Customer service request

For customer service or support requests, you can use the form below.


Alternatively, you can use the following contact options:

For odorization control inquiries:

E-mail  or phone: +49 2339 12 09 0


For inquiries in the field of chromatography:

E-mail or phone: +49 2339 12 09 59


Easy instant support with the TeamViewer guest module

To view the screen, we use the TeamViewer software, which you can download free of charge here. Further information about the various security measures of the TeamViewer software can be found at the manufacturer Click on the Teamviewer icon if you would like to download the software now.



By sending the form you agree that Axel Semrau GmbH will save and process your above mentioned data according to our privacy policy for the purpose of processing your request. Axel Semrau may pass on your data to service partners who are responsible for your country in order to process your customer service enquiry. Axel Semrau may contact you by e-mail, telephone or letter for the purpose of advertising. You can withdraw this consent at any time without giving reasons to Axel Semrau GmbH, Stefansbecke 42, 45549 Sprockhövel or by e-mail at with effect for the future.

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